Credit Card Upgrade Coming June 2022!

We're excited to share that our Credit Card program is going through an upgrade on June 27, 2022! We know that you probably have some questions about that upgrade, which is why we have created this page to highlight the key areas and what to expect from our upcoming upgrade. We will share various information with you leading up to the Credit Card Upgrade so please make sure to check this page for updates.

 

Frequently Asked Questions

Will I get a new Credit Card for the upgrade? 

No, you will keep your current SCCU Credit Card with the same card number and expiration date until that card is set to expire. When that card is reissued, you will still keep the same card number unless it is reissued due to fraud. Also, please be aware that reissued cards will have a new look after our upgrade!

 

Will my due date change for my credit card payment?

Yes, your due date will be changed to the 28th of each month starting in July 2022.

 

Will the address change to mail my credit card payment?

Yes, the new address will be: 612 Rembert C. Dennis Blvd, Moncks Corner, SC 29461. Payments sent to the old address after June 22, 2022 may be delayed in posting.

 

What number can I call if my Credit Card is lost/stolen?

Starting June 27, 2022, you will now call 888-241-2510 to report your card as lost or stolen.

 

With the upgrade, will I still receive a separate Credit Card Statement?

No, your Credit Card Statement will now be included with your regular Member Paper Statement or regular Member eStatement. For those receiving paper statements, the Credit Card Statement will be separate page(s) from your Member Account Statement, but included in the same envelope.

 

Will I still access the same website to view my credit card transactions, print eStatements, make payments, etc.?

No, that website is going away with our upgrade. You will now access your credit card transaction history, holds, eStatements, and make payments through your SCCU Online Banking and/or SCCU Mobile App. Since the current Credit Card website is going away, we recommend saving your old eStatement files prior to the upgrade because eStatements on the old website WILL NOT transfer to your SCCU Online Banking or Mobile App after the upgrade.

 

What about CardValet® and uChoose Rewards®?

Both of these services are going away with our upgrade. Any points that you have with uChoose Rewards will be carried over to our new Rewards system once it is released. We will send out more details about that Rewards system at a later time so please be on the lookout for future communications.

 

CardValet will be replaced with Card Controls. This will be accessed using the SCCU Mobile App. 

 

Will anything new be in Online Banking and/or the SCCU Mobile App after the upgrade?

You will now be able to access more features in Online Banking and the Mobile App to include: 

  • Credit Card Payments
  • Credit Card Transaction History
  • Credit Card eStatements
  • Card Controls (i.e.: the ability to turn your Credit Card on/off and recieve transactional push notifications) - This replaces CardValet®

 

Will I still receive phone calls for fraud alerts for my Credit Card?

We are adding a new feature to our Fraud Detection service. We will now text and e-mail you if fraud has been detected on your account. Texts will reference the last 4 digits of your card number, date of transaction, amount of transaction, and location of transaction. E-mails will also reference the last 4 digits of your card number and ask you to verify that you or someone authorized to use your card made the transaction(s) on your card. In the e-mail you will be asked to either select "All Transaction(s) Authorized" or "One or More Transaction(s) NOT Authorized."

 

Stay tuned for additional information regarding our Debit Card Upgrade happening in July 2022!

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